Frequently Asked Questions
Can your industrial doors be customized to specific sizes and colors?
Absolutely. We offer full customization for dimensions (height/width), materials, and colors (RAL palette). We can also integrate vision windows and pedestrian wicket doors to suit your specific operational needs.
What is the typical lead time for an international order?
Generally, the production lead time is 15-25 days depending on the order complexity and quantity. Shipping time varies by destination, usually taking 3-5 weeks via sea freight.
Do you provide installation services or technical support for overseas customers?
We offer comprehensive technical support. This includes detailed installation manuals, step-by-step video tutorials, and 1-on-1 remote guidance from our engineering team via video call.
How do your doors perform in extreme weather or high-traffic environments?
Our doors are engineered for durability, featuring high wind-load resistance and heavy-duty motors designed for thousands of cycles per year. We use galvanized components to prevent corrosion.
What is your warranty policy for industrial doors and motors?
We provide a 1-year warranty for the motor and major hardware components. If any part fails due to manufacturing defects during this period, we will provide free replacement parts.
What balanced systems are used for these doors?
We use balance systems with counterweight (standard) or tension spring balance (customized). The specifications are automatically calculated by software to ensure precise operation.